Shipping Policy

1. Order Processing

Once your order has been successfully placed, our team will process and prepare it for dispatch.

• Orders are processed after successful payment confirmation.
• Processing time may vary depending on product availability.
• Orders placed on weekends or public holidays may be processed on the next working day.
• During sales, promotions or festive periods, processing may take longer than usual.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our delivery partner for shipment to the address provided during checkout.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location, courier availability, weather, holidays and other circumstances.

The estimated delivery timeline applicable to your order may be communicated during checkout or after dispatch.

4. Shipping Charges

Shipping charges, where applicable, will be calculated based on the order and delivery location and will be displayed during checkout.

Free Shipping is available on orders above ₹1,999.

Orders below the applicable free-shipping threshold may be subject to shipping charges.

5. Delivery Address

Please make sure that your shipping address, contact number and other delivery details are accurate before completing your order.

House Of Ivory will not be responsible for delays caused by incorrect, incomplete or inaccurate delivery information provided by the customer.

If you notice an error in your delivery address, please contact our customer-care team as soon as possible.

6. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information is provided by the applicable delivery partner and may take some time to become active after dispatch.

7. Delayed Delivery

While we make reasonable efforts to dispatch and deliver orders within the communicated timeframe, delays can occasionally occur.

Delays may be caused by:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High-volume sales or promotional periods
• Incorrect or incomplete address information
• Events beyond our reasonable control

8. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the phone number is unreachable or for another customer-related reason, the courier may attempt delivery again according to its procedures.

Additional delivery or re-shipping charges may apply where applicable.

9. Damaged Package

If your package appears significantly damaged at the time of delivery, please document the condition of the package and contact us promptly.

Please retain the packaging and any relevant photographs until the matter has been reviewed.

10. International Shipping

International shipping availability, where offered, may vary by destination.

Any applicable customs duties, import taxes, local charges or other destination-country fees may be the responsibility of the customer unless expressly stated otherwise.

11. Shipping for Size Exchange

Size exchanges are subject to our Return, Exchange & Refund Policy .

Where an exchange is approved, applicable reverse-pickup, shipping or re-delivery charges may apply depending on the circumstances.