Return, Exchange & Refund Policy
Please read our policy carefully before placing your order.
Last Updated: 11 September 2026
At House Of Ivory, we carefully inspect and prepare every order before dispatch to ensure that you receive your purchase in the expected condition.
Please make sure that you carefully check the product details, size information and other available information before placing your order.
Our Policy at a Glance
House Of Ivory does not accept general returns, cancellations, refunds or exchanges after an order has been successfully placed, except where a size-related exchange is specifically permitted under this policy or where otherwise required by applicable law.
1. No General Returns
We do not accept returns for change of mind, personal preference, styling preference or any other reason unrelated to an eligible size exchange.
Customers are requested to carefully review the product description, measurements, photographs and size information before placing an order.
2. No Refunds
House Of Ivory does not provide refunds for products that are purchased and subsequently found unsuitable due to personal preference, change of mind or incorrect size selection by the customer.
Where a size exchange is approved under this policy, the remedy will be an eligible size exchange rather than a monetary refund.
This policy does not limit any refund or other remedy that may be required under applicable consumer-protection law.
Size Exchange
We understand that finding the right fit online can sometimes be difficult. Therefore, an exchange may be considered if the purchased product has a genuine size-related issue.
- Exchange is available only for an eligible size-related issue.
- Exchange must be requested within the applicable exchange period communicated by House Of Ivory.
- The product must be unused, unworn, unwashed and in original condition.
- All original tags, labels and packaging must remain attached and intact.
- Products showing signs of use, washing, alteration, damage or wear may not qualify.
- Exchange is subject to availability of the requested size.
- If the requested size is unavailable, House Of Ivory may not be able to provide an exchange.
4. Cases Not Eligible for Exchange
The following situations are generally not eligible for exchange:
Change of Mind
No exchange because you no longer want the product.
Used Products
Products that have been worn, washed or altered.
Missing Tags
Products without original tags or packaging.
- Change of mind or personal preference.
- Colour preference after purchase.
- Styling preference.
- Products that have been worn or washed.
- Products that have been altered or modified.
- Missing original tags or packaging.
- Damage caused after delivery by the customer.
- Normal wear and tear.
5. How to Request a Size Exchange
If you believe that your order qualifies for a size exchange, please contact our customer-care team as soon as possible.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Email address, if applicable
- Product name
- Current size
- Required size
Our team will review the request and confirm whether the product qualifies for an exchange.
6. Product Condition for Exchange
For an approved size exchange, the product must be returned in its original condition.
- Unworn
- Unwashed
- Unaltered
- Free from stains, perfume, makeup or other marks
- Original tags attached
- Original packaging preserved where applicable
7. Exchange Shipping
Shipping or reverse-pickup charges, where applicable, may apply to a size exchange.
The applicable exchange-shipping arrangement will be communicated by our customer-care team when the exchange request is reviewed.
8. Damaged, Wrong or Defective Product
If you receive a product that is damaged, wrong, defective or materially different from the product description, please contact us promptly after delivery with your order details and supporting photographs.
Such cases will be reviewed separately and handled in accordance with applicable law and House Of Ivory's resolution process.
9. Order Cancellation
Orders may not be cancellable after they have entered processing or dispatch.
If cancellation is available for a particular order, the applicable cancellation conditions will be communicated at the time of the request.
10. Sale & Promotional Products
Products purchased under special promotions, clearance offers or other promotional schemes may have additional exchange conditions.
Any special conditions applicable to a promotion will be displayed with the relevant offer.
11. Changes to This Policy
House Of Ivory may update this Return, Exchange & Refund Policy from time to time.
The updated policy will be published on this page with a revised "Last Updated" date.
Need Help With an Exchange?
Please contact our customer-care team with your order details and we will review your request.
Email: customercare@houseofivory.in
Website: House Of Ivory
Location: Khairthal (Alwar) Rajasthan, India